In accordance with the Guidelines for Federal and ACT Government World Wide Websites issued by the Australian Privacy Commissioner, the Department of Veterans' Affairs (DVA) provides the following privacy statements relating to this website.

Please refer to the full DVA privacy policy (DOCX 80.6KB) for more about how DVA manages personal information.

Security of your information

DVA applies a range of security controls to protect its websites from unauthorised access. However, users should be aware that the World Wide Web is an unsecured public network. Users should be aware that there are risks when transmitting information on the internet. Information submitted unencrypted by electronic mail or web forms may be at risk of being intercepted, read or modified. Some interactive services on this website may request personal information as part of the provision of the service. DVA encrypts all data transmitted between your computer's web browser and DVA's computers when you make use of any of these services. The encryption process used by DVA is secure socket layer (SSL). For SSL encryption to work, your browser must support SSL.

External sites not operated by DVA that are linked to this site are outside DVA's control and you are advised to review their privacy and security statements when visiting those sites.

Collection of personal information

When you visit this website, DVA makes a record of your visit and logs the following information for statistical purposes:

  • the user's server address;
  • the user's top level domain name (e.g. .com, .gov, .au, .uk etc.);
  • the date and time of the visit to the site;
  • the pages accessed and documents downloaded;
  • the previous site visited;
  • the type of browser used; and,
  • the type of device used.

DVA will not make any attempt to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the internet service provider's logs.


A cookie is a collection of information, usually including a username and the current date and time, stored on the local computer of a person using the World Wide Web, used chiefly by websites to identify users who have previously registered or visited their site. Cookies can be 'persistent' or 'session-based': - persistent cookies are stored on your computer, contain an expiration date, and may be used to track your browsing behaviour upon returning to the website from which the cookie was issued - session-based cookies are short-lived, are used only during a browsing session, and expire when you close your browser. DVA does not use persistent cookies on its websites. Our cookies aren’t used to identify you personally.

Cookies we use on this site

Session Cookie

The AWM London website uses session cookies during a search query of the website. No other cookies are employed on the website except for those associated with the search engine. Once you have closed your browser, the session cookie set by the AWM London website is destroyed and DVA does not maintain any personal information that might identify you should you visit our website at a later date.

Google Analytics

Google Analytics uses cookies and JavaScript to collect standard internet log information and visitor information in an anonymous form. The information generated about your use of this website, including your IP address, will be transmitted to and stored by Google on servers which may be located outside of Australia.

Google use this information to evaluate your use of this website, compile reports on website activity for website operators and provide other services relating to website activity and internet usage. Google may transfer this information to third-parties where required to do so by law or where such third parties process the information on Google’s behalf.

Google will not associate your IP address with any other data held by Google.

By using this website, you consent to Google processing data about you in the manner and for the purposes set out above. For further information, please refer to Google’s Privacy Policy.

For statistical analysis, Google Analytics will record:

  • the user's IP address (which is then mapped to an approximated / unprecise location);
  • the date and time of the visit to each page;
  • the pages accessed and documents downloaded;
  • the previous site visited;
  • the type of browser used; and
  • the type of device used.

Google Analytics uses the following cookies:





Like _ga, this lets us know if you’ve visited before, so we can count how many of our visitors are new to or to a certain page.

2 years


This works with _utmc to calculate the average length of time you spend on

30 minutes


This works with _utmb to calculate when you close your browser.

When you close your browser.


This tells us how you reached (for example from another website or a search engine).

6 months

You can opt out of Google Analytics cookies by disabling or refusing the cookie, disabling JavaScript, or using the opt-out service provided by Google.

Contact the Department

Contact the Information Law Team, or email , if you have any privacy concerns when using this website.